Puptown Hilliard Opening Day!

Boarding FAQ

Have questions? We have answers. Check out our most commonly asked questions about your dog’s stay with us.

No, since all of the dogs are in their own kennel we do not have staff that stays overnight. In case of any emergencies, we have staff members that live within 5 minutes of all of our locations.

If you add daycare to your stay, they will only be in their cage to sleep and eat meals. If you do not add daycare then they will be in their cage and have 4 potty breaks with around 2 hours of play time each day.

Yes! We ask that anything you bring is machine washable, and you understand that it may get damaged during your pups stay.

  • Before bringing in a pet bed, please call the staff to make sure that it will fit comfortably in our crate/kennel.

Monday through Friday 

Drop Off: 6:30am-3:00pm

Pick Up: 6:30am-7:00pm (or by 1:00pm to avoid charge for date of pick up)

Saturday

Drop off: 8:00am-2:00pm

Pick up: 8:00am-6:00pm (or by 1:00pm to avoid charge for date of pick up)

Sunday

Drop off: 8:00am-10:00am or 3:00pm-4:00pm

Pick up: 8:00am-10:00am (this time to avoid charge) or 3:00pm-6:00pm